Services
Practical help for businesses that want to start, improve or grow.
Every business is different.
That's why I don't offer a one-size-fits-all consulting package.
Sometimes you need strategy.
Sometimes you need someone to identify what's wrong.
Sometimes you know exactly what you need and simply need someone experienced to build it.
And sometimes, you may need all three.
Tell me what’s happening in your business and we’ll work out the right approach for you.
Business Growth
I help business owners step back from the day-to-day and look at the bigger picture.
Together we can identify what's working, what's not and where there may be opportunities to improve performance or create growth.
Areas I can help with:
Business strategy
Growth opportunities
Business improvement
Marketing and sales
Product and service development
Customer experience
Commercial opportunities
Business launches
Problem identification and solution development
Brand Creation & Identity
Build a brand people remember.
The way your business looks, sounds and feels - and the impression people form before they ever buy from you.
I can create a new brand from the ground up or help reposition an existing one.
This can include:
Brand concepts
Brand positioning
Logo development
Visual identity
Typography and colour systems
Brand guidelines
Marketing assets
Digital assets
Brand refreshes and rebrands
The objective isn't simply to make something look good.
It's to create a brand that makes sense for your business and is attractive to the customers you're trying to reach.
Website Design & Build
Your website should be an effective tool that’s working for your business - not just a page that looks good.
A website needs to be something that’s more than something pretty and simply existing online.
It should communicate what you do effectively, make the value clear, create confidence and move the right people towards taking action.
I design and build websites around the business, the customer and desired outcome.
I can help with:
New website builds
Existing website improvements
Website strategy
Website structure
UX
UI
Copy
Conversion
E-commerce
Website content
Ongoing improvements
Also, I don't simply manage projects from the sidelines - I design and build the elements myself.
Customer Experience & UX
Make it easier for people to become customers.
Every interaction a customer has with your business matters.
From the first time they see your brand to the moment they purchase - and everything that happens afterwards.
I'll look at the journey from the customer's perspective and identify opportunities to make their journey clearer, easier and more effective.
The goal is simple: Make it easier for the right customer to take the right action.
This can include:
Customer journey mapping
Consumer pathways
Website UX
User flows
Conversion pathways
Information architecture
Purchase journeys
Visual communication
Customer touch points
Digital experiences
Operations & Business Improvement
Sometimes all a business needs to improve is better systems.
As your business grows, processes that once worked can start creating friction.
I can review different areas of your business, identify inefficiencies and help create practical improvements.
I can help with:
Process reviews
Operational audits
Workflow improvements
Customer processes
Internal systems
Business processes
Efficiency improvements
Process design
Documentation
Handbooks
Implementation plans
Creative & Copy
Say the right thing in the right way.
Good creative should have a purpose.
Whether it's website copy, brand messaging, sales content or supporting creative - I'll make sure that what you're communicating is consistent with your brand and clear to your customer.
I can construct:
Advertising / Marketing / Website copy
Brand messaging
Product descriptions
Sales copy
Marketing copy
Campaign concepts
Creative direction
Digital content
Brand guidelines
Customer communications
Don’t know which service you need?
Not a problem.
You don't need to diagnose your business before contacting me.
Tell me:
What's happening?
What are you trying to achieve?
What's not working?